All donations are non-refundable. Funds are allocated immediately to charitable projects.
2.
Eligible Refund Cases
Only technical errors or duplicate charges may be reviewed on a case-by-case basis.
3.
Required Information for Refund Review
Donor name
Transaction ID
Amount donated
Proof of incorrect charge
Request within 48 hours
4.
Processing Time
Approved refunds (if any) will be processed within 7–14 working days.
5.
Non-Refundable Situations
Voluntary donations
Zakat, Sadqa, Khairat contributions
Event or campaign donations
Anonymous donations
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